Monday, 14 January 2013

Service Advisor/Technical Assistant

  • Recommending upcoming periodic checks and maintenance to prospective customers by phone.
  • Receiving and managing reservations.
  • Greeting customers promptly
  • Confirming and updating information on customers’ vehicle file (and creating files for new customers)
  • Confirming and identifying customers’ needs
  • Providing price quotations using specified forms
  • Filling repair order sheets and processing them.
  • Confirming progress of activities and contacting customers
  • Contacting customers for additional work and obtaining approval
  • Promoting and selling recommended products
  • Explain work duties to customers
  • Advising customers on vehicle use and explaining and recommending the next inspections and repairs
  • Confirming customers satisfaction and dealing with complaint through follow-up calls
  • Others duties as assigned by the superior
  • Minimum SPM/SPMV/MLVK/Diploma in Automotive/Mechanical Engineering.
  • 1 year experience as Auto Technician + 1 years working experience as Service Advisor.
  • Advanced level of product knowledge (vehicle & service)
  • Personnel Management skills
  • Sociability, customer service skills, and communication skills
Interested applicants are advised to apply on-line/write in/e-mail with a detailed resume stating current & expected salaries, contact telephone number & a recent photograph (n.r.) to the following address:

Human Resource Department
Tan Chong Ekspres Auto Servis Sdn Bhd
Lot 9, Jalan Kemajuan 12/18
46200 Petaling Jaya Selangor

E-mail :

Only shortlisted candidates will be notified

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